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Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Zambzi

Zambzi normally offers new products from our sellers. However, some of our sellers do offer refurbished items at a competitive price. It will be stated clearly on the product page if an items is a refurbished product.

Prices on Zmbazi are not negotiable. Zambzi has thousands of sellers who offer you the best prices and deals. For the best offers and promotions, check our homepage and also follow us on social media.

You can start by visiting the homepage and clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search. Click here to learn more.

Most of our sellers don't offer free installation unless specified. Please check the Product details section on the product page to know more about installation.

 In most cases, you can claim warranty by presenting your product and Invoice at an authorized service center. For more details on the nearest service centre click here
If you still cannot get a satisfactory result, you can contact our customer service support@zambzi.com

The average delivery timelines are displayed on the product page but it also depends on your city. You can check the status of your order anytime by following the simple steps below: Log in to your Zambzi account Click on My Account in the top right corner of the Zambzi homepage (Your name will appear here if you're logged in) Click on Orders in the drop-down menu Click on SEE DETAILS to the right of the item. 

Delivery costs are the costs incurred by Zambzi and our logistics partners to bring your ordered items to the delivery addresses / pickup station indicated.

Yes, this option can be chosen at the time of ordering. You will be notified when your items is available at the pick-up station chosen for pickup. You can see the list of pickup stations avalable at checkout.